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Bu politikalar İngilizce yayımlanmaktadır. Bağlayıcı metin İngilizce olanıdır; çeviriler yalnızca bilgilendirme amaçlıdır.
Son güncelleme: 2026-08-01

Bu hizmeti sunan şirketin ticari sicil bilgileri henüz yayımlanmamıştır. Bilgiler doğrulanır doğrulanmaz burada ve sayfa altında görünecektir.

Who this is for

Anyone: a customer, or a company that appears in ShelfTap and did not ask to. You do not need an account and you do not need to have bought anything.

If your complaint is simply "this entry is wrong, fix or delete it", the faster route is the Şirket kaydını kaldırma veya düzeltme form — it goes to the same queue with a shorter path.

How it is handled

  1. We acknowledge in writing within 5 days, with a reference.
  2. We investigate, including reviewing the source URLs recorded against any disputed listing.
  3. Where the complaint is about a listing, we suspend the disputed detail while we investigate rather than leaving it published.
  4. We reply with an outcome and reasons within 30 days. If it will take longer, we say so before that deadline and explain why.

If you are not satisfied

Ask for the decision to be reviewed by replying to the outcome email — a different person will look at it. After that, you can go outside ShelfTap:

  • Data protection. Türkiye: the Personal Data Protection Board (KVKK). EEA: your national supervisory authority. United Kingdom: the Information Commissioner's Office.
  • Consumer or contractual. The consumer-protection or arbitration body of [COUNTRY OF INCORPORATION — TO BE SUPPLIED], or the courts identified in the Kullanım Şartları.

You are never required to come to us first before contacting a supervisory authority.

Direct contacts

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