法律

投诉

如何提出投诉、后续流程，以及在我们处理不当时的申诉途径。

这些政策以英文发布。英文文本为准，译文仅供参考。
最后更新: 2026-08-01

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Who this is for

Anyone: a customer, or a company that appears in ShelfTap and did not ask to. You do not need an account and you do not need to have bought anything.

If your complaint is simply "this entry is wrong, fix or delete it", the faster route is the 删除或更正公司条目 form — it goes to the same queue with a shorter path.

How it is handled

  1. We acknowledge in writing within 5 days, with a reference.
  2. We investigate, including reviewing the source URLs recorded against any disputed listing.
  3. Where the complaint is about a listing, we suspend the disputed detail while we investigate rather than leaving it published.
  4. We reply with an outcome and reasons within 30 days. If it will take longer, we say so before that deadline and explain why.

If you are not satisfied

Ask for the decision to be reviewed by replying to the outcome email — a different person will look at it. After that, you can go outside ShelfTap:

  • Data protection. Türkiye: the Personal Data Protection Board (KVKK). EEA: your national supervisory authority. United Kingdom: the Information Commissioner's Office.
  • Consumer or contractual. The consumer-protection or arbitration body of [COUNTRY OF INCORPORATION — TO BE SUPPLIED], or the courts identified in the 服务条款.

You are never required to come to us first before contacting a supervisory authority.

Direct contacts

投诉

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