Mentions légales

Réclamations

Comment déposer une réclamation, ce qui se passe ensuite, et à qui vous adresser si nous nous trompons.

Ces politiques sont publiées en anglais. Le texte anglais fait foi ; les traductions sont fournies à titre indicatif.
Dernière mise à jour: 2026-08-01

Les informations d'immatriculation de la société exploitant ce service ne sont pas encore publiées. Elles apparaîtront ici et dans le pied de page dès leur confirmation.

Who this is for

Anyone: a customer, or a company that appears in ShelfTap and did not ask to. You do not need an account and you do not need to have bought anything.

If your complaint is simply "this entry is wrong, fix or delete it", the faster route is the Supprimer ou corriger la fiche d'une entreprise form — it goes to the same queue with a shorter path.

How it is handled

  1. We acknowledge in writing within 5 days, with a reference.
  2. We investigate, including reviewing the source URLs recorded against any disputed listing.
  3. Where the complaint is about a listing, we suspend the disputed detail while we investigate rather than leaving it published.
  4. We reply with an outcome and reasons within 30 days. If it will take longer, we say so before that deadline and explain why.

If you are not satisfied

Ask for the decision to be reviewed by replying to the outcome email — a different person will look at it. After that, you can go outside ShelfTap:

  • Data protection. Türkiye: the Personal Data Protection Board (KVKK). EEA: your national supervisory authority. United Kingdom: the Information Commissioner's Office.
  • Consumer or contractual. The consumer-protection or arbitration body of [COUNTRY OF INCORPORATION — TO BE SUPPLIED], or the courts identified in the Conditions générales de service.

You are never required to come to us first before contacting a supervisory authority.

Direct contacts

Réclamations

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